Shop & Shipping Policies

Return/Cancellation Policy:

Due to the nature of our products, we do not accept cancellations, returns, or exchanges once your order has been placed. ALL SALES ARE FINAL. We reserve the right to refuse service for any reason at any time. However, if there is a problem with your purchase please do not hesitate to contact us at shopnyoot@gmail.com

Problem with your order (Missing Items and Defects):

If your item is defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by following the steps:

1. Take a photo of the item(s) clearly showing the issue.

2. Send the photo to shopnyoot@gmail.com along with your order number.

3. Write a brief description of the issue.

For missing products, please be sure to include a video of the package being opened to make a missing item claim.

Due to liability reasons, once this 3 business day period passes, your package is no longer qualified for a resend or refund. We hope you are understanding of our policy.

Returned Mail Policy:

Please note, if your package is returned to us for any reason (including wrong address input) we will require a re-payment of shipping fees to resend to you. If not, we will provide a refund with a 20% restocking fee (please note shipping costs cannot be refunded).

Lost Mail Policy:

Please note, Nyoot is NOT responsible for lost mail. We are not liable for missing packages marked as ‘delivered’ that are either misdelivered by the post office or due to theft on your property. We are not able to provide any refunds if your order gets lost. Once your item has been marked as shipped, we no longer control it and all responsibilities fall onto the post office.