Frequently Asked Questions
PLEASE NOTE THAT THERE MIGHT CURRENTLY BE DELAYS IN SHIPMENT BY USPS DUE TO COVID-19
Do you ship internationally?
Yes, we do! If you have any issues with it or the rate seems extreme, contact us at email@example.com and we'll help you out!
Note: Customers will be responsible for any VATs or import taxes that may be incurred.
Do you offer tracking?
Yes we do! All available shipping options will have tracking included.
What is your processing time?
1-5 business days.
How do you ship my order?
For sticker and mini print orders, we ship items in a 5"x7" envelope with cardstock inside to help reinforce the package. The stickers inside the envelope are packaged in a 4"x6" biodegradable cellophane bag to help protect it from any weather damage.
Enamel pins are sealed in individual cellophane bags, and are shipped in padded bubble mailers.
Large prints are shipped in a large rigid mailer, with each print individually packaged with chipboard to prevent bending and protected by a sealed cellophane bag.
Orders that have a combination of these different products will be shipped in 18x12" boxes.
Can I combine or modify my order?
Currently, we are unable to combine or modify orders.
Can I cancel, return, or exchange my order?
Due to the nature of our products, we do not accept cancellations, returns, or exchanges once your order has been placed. Please see our Shop & Shipping Policy.
My order is missing or contains defective items!
Sorry about that! Please note that since we are a hand-made shop, there may be slight imperfections or variation from items to items (including cuts that are not perfectly centered).
If your item is defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by following the steps:
1. Take a photo of the item(s) clearly showing the issue.
2. Send the photo to firstname.lastname@example.org along with your order number.
3. Write a brief description of the issue.
For missing products, please be sure to include a video of the package being opened to make a missing item claim.
Due to liability reasons, once this 3 business day period passes, your package is no longer qualified for a resend or refund. We hope you are understanding of our policy.